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OPERATION ACCOUNT MANAGER


Job Code20706LevelFLEXIBLE
Posted DateApr 23, 2016CTC6.0 To 8.0 Lakhs - P/A
IndustryBPOExperience3 To 6 Yrs
Job TitleOPERATION ACCOUNT MANAGERLocationCHENNAI

Requirement

Area of Accountability Description of Responsibility Competencies Required

Client Management • Operate as an important link between the client and the senior management

• Interface with clients frequently and maintain an excellent relationship with them • Customer Service Orientation

• Inter-cultural Competence / Diversity

• Communication

Project Management • Oversee and coordinate the operational issues

• Ensure accuracy is maintained in jobs submitted to clients

• Plan reserve staffing to manage queues during peak

• Responsible for quality and timely completion of all projects

• Timely flagging of issues to Management • Quality orientation

• Result Orientation

• Passion for action / Initiative

• Achievement Orientation

• Innovation

• Adaptability / Flexibility

Team Management • Manage a team of document specialists and quality control specialists

• Develop strong interpersonal relationships with the team

• Coach, counsel and train team members to enhance performance and arrest attrition

• Develop an environment that provides motivation and development opportunities for the team

• Introduce initiatives for team development

• Recognize and reward performance and ensure welfare measures are carried out • People Management Skills

• Conflict Management

• Team Effectiveness

• Facilitation / Group Moderation

• Impact and Influence

• Change Management

Management Information Systems • Maintain accurate reports of production traffic

• Monitor service levels based on predetermined metrics

• tTrack training and adherence • Analytical Skills

• Presentation Skills

P&L Management • Prioritize resource to reflect the key financial operational metrics

• Manage the targets for revenue per employee

Security Management • Responsible for adherence to security norms including print security and physical access procedures in the team

• Ensure appropriate security for all desktops, printers and any other IT equipment used by the team

• Responsible for ensuring all members of the team go through security and compliance awareness programs as per policy • Organization Awareness

• Knowledge of RRD security management system

Company Profile

One of our reputed client, US based services & KPO organization

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