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CUSTOMER CARE ASSOCIATE


Job Code30315LevelJUNIOR
Posted DateJun 15, 2018CTCBEST IN INDUSTRY
IndustryBPOExperience1 To 7 Yrs
Job TitleCUSTOMER CARE ASSOCIATELocationHYDERABAD / HYDERABAD / MUMBAI

Requirement
  • Providing support for customers via phone and email

     Manual ticket assignment to service partners

     Conducting conference calls with local account managers

     providing information to customers/service partners

     proactive monitoring of incidents/tickets

     controlling SLA fulfillment

     managing customer escalations and complaints

    Customer Excellence Center - quality check of service tickets

     support and cooperation with other service desks across geographies

     perform tasks assigned by a supervisor

     distribution of service request to appropriate teams

     coordinating with field service engineers for resolution

    control of customer service quality

    ordering of spare parts wherever required

    creation of service reports

     debriefing service tickets in customer service systems

     Should be open to work in rotational shifts. Experience : 6 months

     4 Yrs
Company Profile

Client is a END to END provider of Services. 

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