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CUSTOMER CARE ASSOCIATE


Job Code30315LevelJUNIOR
Posted DateJun 15, 2018CTCBEST IN INDUSTRY
IndustryBPOExperience1 To 9 Yrs
Job TitleCUSTOMER CARE ASSOCIATELocationMUMBAI

Requirement

Location: Mumbai Thane Providing support for customers via phone and email �?�¢?�?�¢ Manual ticket assignment to service partners �?�¢?�?�¢ Conducting conference calls with local account managers �?�¢?�?�¢ providing information to customers/service partners �?�¢?�?�¢ proactive monitoring of incidents/tickets �?�¢?�?�¢ controlling SLA fulfillment �?�¢?�?�¢ managing customer escalations and complaints �?�¢?�?�¢ Customer Excellence Center - quality check of service tickets �?�¢?�?�¢ support and cooperation with other service desks across geographies �?�¢?�?�¢ perform tasks assigned by a supervisor �?�¢?�?�¢ distribution of service request to appropriate teams �?�¢?�?�¢ coordinating with field service engineers for resolution �?�¢?�?�¢ control of customer service quality �?�¢?�?�¢ ordering of spare parts wherever required �?�¢?�?�¢ creation of service reports �?�¢?�?�¢ debriefing service tickets in customer service systems �?�¢?�?�¢ Should be open to work in rotational shifts. Experience : 6 months �?�¢?? 4 Yrs

Company Profile

Client is a END to END provider of Services. 

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