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TEAM LEAD-VOICE


Job Code30379LevelMIDDLE MANAGEMENT
Posted DateJun 15, 2018CTCBEST IN INDUSTRY
IndustryBPOExperience3 To 12 Yrs
Job TitleTEAM LEAD-VOICELocationHYDERABAD

Requirement

Leading and mentoring the Help desk technical support team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals. Ensure timely initiation, tracking and closure of service calls within agreed SLAâ??s/TAT Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures. Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services. Working effectively with other teams implementing strategies to increase profitability, productivity and overall client experience. Handling escalated issues from customers. Auditing customer accounts to ensure accuracy of information. Excellent communication skills with a strong customer focus Ability to efficiently and effectively perform the technical requirements Excellent pro-active verbal and written communication skills Effectively communicates with teammates and managers regarding workflow, scheduling Consistently provides high quality and standardized professional services as per the agreed SLAâ??s Meets or exceeds the established metrics for the position.

Company Profile

Client is a END to END provider of Services. 

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