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IT SERVICE MANAGER

Job Code 30503
Posted Date Jun 12, 2018
Industry IT - SOFTWARE
Job Title IT SERVICE MANAGER
Level SENIOR MANAGEMENT
CTC 10.0 To 15.0 Lakhs - P/A
Experience 10 To 12 Yrs
Location HYDERABAD
Requirement

Minimum requirements

Work Location: - Hyderabad

Graduation / Post graduation in the relevant domain, preferably in IT streams 10-12 years of experience in IT services operations, knowledge management, ITIL processes

Manage operations of systems and applications or services in scope, ensuring their stability and integrity, and meeting customer service levels.

Ensure all services/major accountabilities are delivered to the agreed SLAs

- Monitor, measure, report and review performance of services in close collaboration with Service

- Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences, if applicable.

Take accountability to ensure adherence with Security and Compliance policies and procedures within Service/Solution Operation scope.

Company Profile

This is a multi-billion USD IT services Global organization. They have a workforce of 80,000+ and they are one of the market leaders globally. They have great people practices and are high on brand equity.

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