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IT OPERATIONS


Job Code31236LevelSENIOR MANAGEMENT
Posted DateAug 08, 2018CTCBEST IN INDUSTRY
IndustryIT - SOFTWAREExperience7 To 9 Yrs
Job TitleIT OPERATIONSLocationPUNE

Requirement

1. Experience in managing test environments, setting up new environments
2. Experience in release management, build and deployment management
3. Experience in client relationship management
4. Experience in technology like Ab-Initio, PL-SQL , SQL, Unix
5. Coordinate, manage and monitor day to day activities for various issues
6. Ensuring appropriate governance is applied across all Operational processes and disciplines
7. Responsible for the end-to-end service level attainment
8. Identify process Improvements
9. SLA and KPI governance
10. Understand service commitments and watch for notifications of instances when services do not meet the requirements, take corrective/preventive actions.
11. Responsible for fulfillment of Resources as per client demand
12. Responsible for Weekly and Monthly status reports
13. Participate in monthly governance and bi-monthly relationship governance forum
14. Act as a point of contact and escalation for the entire team

Company Profile

U.S.-based multinational provider of integrated technology and business services.

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