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Job Code 46458 Level SENIOR MANAGEMENT
Posted Date Jun 21, 2021 CTC 10.0 To 25.0 Lakhs - P/A
Industry IT - SOFTWARE Experience 9 To 12 Yrs


â?¢ Technology Service Manager for Back Office applications. â?¢ Conduct service review meetings internally with all the stakeholders and externally with the vendors. â?¢ Continuously improve and innovate the strategic applications and help in the decommission of old/legacy applications. â?¢ To be able to define priority of incidents and upgrade it as and when necessary. Communicate to different stakeholders on timely basis for both Incidents and Root cause analysis. â?¢ Working closely with developers, to review changes that are to be rolled out in production environment. â?¢ Partner with different teams to integrate testing results into change acceptance criteria. â?¢ Highly organized individual able to work on multiple project streams and clearly display current progress â?¢ Logging, Co-ordination & escalation of issues and incidents - logged in Remedy â?¢ Track incidents and provide regular updates to users on request status and progress. â?¢ Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement â?¢ Supply agreed metrics, KPIâ??s and trend reporting â?¢ Review of OLA, SLAâ??s of all the back office applications regularly. â?¢ Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue â?¢ Ensure all new deployments have supplied correct documentation and training to support staff. â?¢ Maintain the support documentation in Confluence to ensure all areas in scope are current and accurate â?¢ Proactive approach to technology related activities like patching, high privileged ID remediation, security vulnerabilities etc.

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