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Job Code 51165 Level MIDDLE MANAGEMENT
Posted Date Jan 08, 2022 CTC ATTRACTIVE
Industry IT - SOFTWARE Experience 4 To 15 Yrs


Strong experience on one Enterprises Mobility Management (EMM) , Mobile / Mobility Management (MM) solutions and hands on experience in second EMM solution ( Airwatch) in medium to large enterprise environments which includes Installation, Configuration and advanced troubleshooting of the mobility InfrastructureHands on Experience designing, deploying, and troubleshooting an enterprise Mobility infrastructure in an Enterprise environment >50000 devicesHands on Experience in configuring High Availability, Load Balancing for Mobile InfrastructureKnowledge on Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essentialHands on Experience in setting and managing Containerized Services for Mobile servicesHands on experience of publishing applications over a secure channel Hands on experience of VPN clients and settings Knowledge of Various Device Monitoring, Management, Reporting tools is an added advantage.Knowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM.Responsible for Advanced Troubleshooting of Enterprise Mobility Infrastructure which includes issues from MDM, MAM, MCM, TEM componentsResponsible for all Severity 1 & Severity 2 Incidents Resolution, its RCA analysis and reportingResponsible for Problem Management in Mobility InfrastructureResponsible for Major Change activities in Mobility Infrastructure which include Version Upgrade, Feature enablement in EMM services Responsible for advanced Device Management activities which includes setting iOS Supervised Mode, Kiosk Mode setup, Bulk User Enrolment, Shared Device management, BYOD configuration and Compliance SetupResponsible for Advanced troubleshooting in all Platform related issues from iOS, Android, WindowsResponsible for Advanced Mobile Application Management configuration and troubleshooting which includes App Wrapping, App whitelisting/Blacklisting, Containerization setup, Configuring Application policies, Single Sign on and Encryption Responsible for Advanced Mobile Content Management Features configuration and troubleshooting which includes Content types setup, Content Policies enforcement, DLPResponsible for Expense Management setup, configuration and troubleshootingResponsible for Logging and Auditing of MDM environment as requiredResponsible for License Management and certificate Management for EMM environmentResponsible to gather business requirements and design and Implement any one of the EMM SolutionResponsible for Technical training and mentoring for L2 and L1 level Mobility resourcesResponsible for validation and signoff for EMM Runbooks, SOPs, Installation and configuration, Troubleshooting documentsResponsible for all Certificates renewal and updating in EMM services which includes APNS, SSL certificatesResponsible for Vendor Escalation and management for Technical issuesStrong experience on one Enterprises Mobility Management MM solutions and hands on experience in second EMM solution (Airwatch) in medium to large enterprise environments which includes Installation, Configuration and advanced troubleshooting of the mobility Infrastructure.Good awareness of ITIL standards is essential. Knowledge on CALERO (Inventory Management Tool) would be an added advantage. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Company Profile

A Tech giant that provides consulting and processing services. It is spread across 200 cities worldwide. Being Fortune 50's most admired company with reported revenues of $44.33 billion in 2020 and with over 500,000 FTE's across the world, It has 7900 Patents and patents pending worldwide.

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