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Job Code23442LevelFLEXIBLE
Posted DateApr 23, 2016CTC9.0 To 12.0 Lakhs - P/A
IndustryBPOExperience8 To 10 Yrs


• Plan and allocate resources.

• Review internal processes and suggest process improvements.

• Participate in interviews to hire new team members.

• Nominate team members for rewards and recognition.

• Track and monitor resource utilization against plans versus actuals; Determine benchmarks; provide feedback.

• Manage leave and back-ups.

• Ensure team enters time in TRS and LARS.

• Initiate meetings with business owners/ITS regularly to resolve pending issues and share enhancements received.

• Manage the weekly, monthly and quarterly reports.

• Manage Quality Assurance for the team; Train and certify new reviewers;

• Identify training needs, review training material, coordinate and/or deliver training for the team.

• Manage first level escalations and coordinate with business units whenever required.

• Plan and execute unit level projects.

• Plan, monitor and report on transaction processing work; Coordinate with various stakeholders and prepare reports on the work completed; Perform QA on transactions processed each quarter and share findings.

• Coordinate development, evaluation and system testing activities connected with new business transactions/processes; assist in documentation of new processes.

Selection Criteria:

• Bachelor's degree (HR, Management, Behavioral Sciences, Business or relevant discipline); Master's degree preferred, with a minimum of 8 years of relevant experience.

• Experience responding to queries in a quality and timely manner.

• Must be able to manage multiple priorities and work well under pressure.

• Demonstrated creative problem solving ability.

• Effective verbal and written communications skills.

• Full proficiency in Microsoft Windows applications, namely Excel, Word and PowerPoint.

• Demonstrated ability to learn new technology quickly and effectively use it for maximum productivity.

• Substantial work experience with transaction processing using SAP. A proven track record of problem solving skills; experience with SAP enterprise resource planning system R3 is desirable, but not required.

• Client focused, flexible and an excellent team player.

• Ability to effectively work with other staff in the department and elsewhere in the Bank.

• Strong inter-personal skills and commitment to work in a team-oriented, multi-cultural environment.

• Strong customer relations skills and client service oriented values

• Strong English language skills (verbal and written), including ability to draft a variety of correspondence and edit materials using proper grammar, punctuation and style.

• Ability to use Microsoft office tools (i.e. MS Word and Excel)

• PeopleSoft (preferably v9.1) and Remedy application skills a plus.

Company Profile

One of our reputed client, US based services & KPO organization