Business Analyst Digital transformation

linear gradient

Bangalore/Hyderabad and Chennai

Posted, 3July 2026

Mnc

The Company

Mnc

The Role

– Team: Digital Service Servicing, handling critical customer + colleague journeys
– Focus: Enhancements for products like change of business address, online registration, data Analysis, permissions, multi-party approvals across payment + non-payment journeys
– CJM responsibilities:
– Map customer journeys
– Analyze customer behavior + channel usage data
– Drive backlog prioritization
7 to 10 years
Analyze customer behavior + channel usage data
Any

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