The International Voice Process Executive is responsible for handling inbound and outbound calls from international customers in a professional and courteous manner. The role involves resolving customer inquiries related to products, services, billing, orders, and technical issues by providing accurate information and effective solutions while maintaining high quality standards. The executive is expected to deliver an exceptional customer experience through strong communication and problem-solving skills, accurately document customer interactions, complaints, and resolutions in the CRM system, and escalate complex issues to the appropriate team when required. Additionally, the role requires meeting key performance metrics such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR), while adhering to company policies, processes, and compliance guidelines. The executive should build positive customer relationships, stay updated on products, services, and process changes, collaborate effectively with team members, participate in training and coaching sessions, and maintain assigned work schedules, attendance, and rotational or night shift requirements as applicable.