Lead and supervise a team of Case Processing Associates/QR Associates to ensure efficient case processing and operational excellence.
Drive team productivity, quality, and compliance with turnaround time (TAT) and service level agreement (SLA) targets.
Support case management activities, resolve escalations, and ensure adherence to quality and regulatory standards.
Develop team capabilities through training, coaching, and performance management.
Collaborate with the Team Manager to improve operational efficiency and reporting.