The role involves managing and administering enterprise storage infrastructure across SAN and NAS environments. The professional is responsible for providing advanced L3 troubleshooting support for storage failures, handling escalations from L2 teams, and performing root cause analysis to resolve incidents and prevent recurrence. The position includes administration and maintenance of storage platforms such as Dell EMC PowerMax, Dell EMC PowerStore, Dell EMC Unity, NetApp Storage, IBM Storage, and Hitachi Storage, along with managing Fibre Channel fabrics using Cisco SAN Switches and Brocade Fibre Channel Switches. The role also focuses on storage provisioning activities such as creating and mapping LUNs, managing snapshots and replication, monitoring performance, and planning capacity to ensure high availability and optimal performance of storage systems. Additionally, the position requires coordinating with vendors for hardware issues, performing patching and firmware upgrades, implementing disaster recovery and replication strategies, and ensuring adherence to ITIL-based incident, change, and problem management processes. The professional also contributes to operational standardization by maintaining documentation, SOPs, and knowledge bases, conducting audits on incident and service tickets, supporting service improvement initiatives, and regularly interacting with customers and internal teams to ensure smooth storage operations and service delivery.