Responsible for providing 24*7 production support for the FICO Falcon Fraud management application, ensuring high availability, smooth transaction processing, Incident resolution, and coordination with business and technical teams.
Key Responsibilities
• Monitor real-time transactions in Falcon Fraud Manager and its related applications, system issues, and provide quick fixes.
• Monitoring transaction flow and identify processing delay or failures.
• Perform DR (Disaster Recovery) drills and ensure system readiness and failover validation.
• Manage change deployments including planning, execution, validation, and rollback.
