• Strong experience in Cisco Collaboration technologies, including Webex Calling, Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Cisco Emergency Responder (CER), and Expressway solutions.
• Hands-on expertise with Contact Center solutions such as Cisco Unified Contact Center Express (UCCX), Webex Contact Center, and UCCE/PCCE platforms.
• Experience working with Microsoft Teams integrations, AudioCodes gateways/SBCs, and Attendant Console solutions.
• Proficient in deployment, configuration, troubleshooting, and support of Cisco Video Endpoints, Audio Visual (AV) Room Kits, and collaboration room solutions.