• Lead large and complex LOB operations, managing a 50+ member team to deliver high quality, cost effective services for U.S. stakeholders.
• Own financial performance of the LOB, including budgeting, revenue management, expense control, and productivity improvement.
• Build strong relationships with U.S. partners and stakeholders, ensuring effective work planning, delivery, issue resolution, and business alignment.
• Drive operational excellence through continuous improvement, strong governance, proactive risk management, and robust internal controls.
• Develop a skilled, flexible workforce by enabling career growth, optimizing resource planning, and enhancing employee engagement and retention.
• Foster a high performance culture through effective leadership, recognition programs
• Readiness to work night shifts