Service Delivery Manager

linear gradient

Mumbai,Hyderabad,Pune,Bangalore

Posted, 27July 2026

NA

The Company

The Role

Hold overall accountability for service delivery of the pharmacovigilance account, ensuring contractual SLA/KPI adherence across all workstreams (case processing, medical review, quality).
Act as primary point of contact for client governance, escalation management, and relationship ownership.

Experience

8-12 + years

Skills

Drive operational strategy, budget/resource planning, and headcount management across Team Managers and Team Leaders. Oversee quality and compliance posture of the account; ensure readiness for client/regulatory audits and inspections. Lead continuous improvement, automation, and transformation initiatives to enhance efficiency and reduce defects. Manage risk, business continuity planning, and contract/SOW compliance for the engagement.

Education

ANY UG

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